What steps should be taken with mail containing a powder substance?

• A. Dispose of powder in trash.
• B. Wash powder into sink and continue.
• C. Shake powder to see what it is.
• D. Don't clean up powder. Cover substance. Keep others away. Remove contaminated clothing and put clothing in plastic bag and give to Emergency responders. Turn off fans. Shut down air system in facility.

Answer: (D)

When you encounter mail with a powder that could be hazardous, the priority is containment and protection. Do not touch, taste, or try to identify the substance yourself. The best approach is to cover the powder to limit dispersion, keep others away from the area, and isolate the source so the area isn’t spread through movement. Remove any contaminated clothing carefully, place it in a sealed plastic bag, and hand it to emergency responders along with the mail piece if possible. Turn off fans and shut down the building’s air system to stop the powder from circulating. Then contact emergency responders and follow their instructions. This sequence minimizes exposure, prevents spread, and ensures trained personnel can safely assess and clean up.