What is the proper initial response to suspicious mail?

• A. Open mail to inspect contents.
• B. Don't handle, open, or shake mail. Put a note on top that says 'do not remove'. Wash hands. Leave the room, lock door of possible. Notify supervisor. Do not leave immediate vicinity. List individuals in the room.
• C. Shake mail to determine its contents.
• D. Move mail to a different room and inspect later.

Answer: (B)

When faced with suspicious mail, the priority is to protect people and preserve any potential evidence by avoiding contact and escalating to trained personnel. The best approach is to not handle, open, or shake the mail, and to place a clear note on top that says not to remove so others don’t disturb it. Wash hands after leaving the area to reduce any contamination risk, and remove yourself from the room while securing the space—lock the door if possible and keep others from entering the area until responders arrive. Notify a supervisor so the proper procedures and authorities can be engaged. Do not leave the immediate vicinity, and account for everyone who was in the room for safety and reporting purposes. This sequence minimizes risk, preserves the integrity of the scene, and ensures appropriate escalation.